Everything in MegataDesk

One suite, organised by app. Every plan includes the full suite; plans differ in scale, support and controls.

Service Management

Queues: Custom queues built from filters, with columns, counts and inline actions.
SLAs: Goals per request type and priority, business-hours calendars and pauses.
Approvals: Approvers by person or group, including change advisory boards.
Incidents and problems: Incident handling, problem records and post-incident reviews.
Change management: Change types, risk, a change calendar and CAB approvals.
On-call and alerts: Schedules, overrides, alert integrations and heartbeats.
Assets: Asset schemas, types, attributes and history, linked to requests.
CSAT and surveys: Satisfaction after resolution and standalone surveys with results.

Boards: Kanban and Scrum boards with swimlanes and WIP limits.
Backlog and sprints: Plan sprints from a backlog and track them to done.
Timeline and calendar: See work by date, across one space or many.
Work types and workflows: Custom work types, statuses and transitions per space.
Development links: Connect commits, branches and pull requests to work items.
Space templates: Kanban, Scrum, bug tracking and business templates.

People directory: Search and filter everyone, with grid and list views and CSV export.
Teams: Open teams and official teams, with members and descriptions.
Profiles: Contact details, teams, recent work and frequent spaces.

Automation: Rules with triggers, conditions and actions, plus an audit log.
Dashboards and reports: Gadgets, saved filters and built-in service reports.
Journeys and playbooks: Multi-step processes across spaces, and checklists per request type.
AI assistant: Answers drafted from your knowledge base, with the model provider you choose.
Permissions and audit: Space roles, groups and an audit log of administrative changes.

Tell us how your teams work today. We'll show you the suite set up for it and send a quote that fits.