Service, work and teams in one desk
MegataDesk replaces separate help desk, project and people tools with one suite: requests answered within SLA, work visible across teams, and a help center your customers can use in their own language.
Product interface · illustrative data
Four apps. One suite.
Each app does one job well, and they share the same people, data and permissions — so a request can become work, and work can find its team, without copying anything between tools.
Service Management
Requests, incidents and changes — answered on time.
A service desk for IT, HR and operations teams: queues, SLAs, approvals and a knowledge base that deflects repeat questions.
- Queues and SLAs with business-hours calendars
- Incident, problem and change management
- Approvals, CSAT and surveys
Work Management
Plan, track and ship work across every team.
Kanban, Scrum and business templates with boards, backlogs, timelines and calendars — for projects that don't fit in a queue.
- Boards, backlogs and sprints
- Timeline and calendar views
- Work types, workflows and development links
Teams
Know who works on what, and who to ask.
A people directory with team profiles, so requests, approvals and work always find the right person.
- People directory and profiles
- Teams anyone can create and join
- Official teams managed by admins
Help Center
One front door for every request.
A portal where employees and customers raise requests, follow their status and find answers — in Indonesian or English.
- Request forms per service
- Knowledge articles and suggestions
- Embeddable widget and email channel
Never miss an SLA
Queues sort themselves by urgency. SLA timers follow your business hours and holidays, pause while you wait on the customer, and warn before they breach.
- Custom queues with filters and columns
- SLA goals per request type and priority
- Escalations through automation
From request to resolved work
A customer raises a request in the Help Center. Agents triage it, get approval, and link it to work items in a project space — every step visible on the request.
- Approvals by person or group
- Linked work items across spaces
- Status the customer can follow
Answers before the request
Knowledge articles appear while customers type, and the AI assistant drafts answers from your own articles — using the model provider you choose.
- Knowledge base with categories
- Suggested articles in the request form
- Vendor-neutral AI providers
Made for teams in Indonesia
MegataDesk is built and supported locally, so the language your customers read and the team that helps you are close to home.
Indonesian and English
The Help Center, customer emails and this site switch between Bahasa Indonesia and English.
Local support
Onboarding and support come from a team in Indonesia, in your working hours.
Contracts in Rupiah
Plans are quoted, contracted and invoiced in Rupiah.
Premium capabilities, included
Features that other service desks reserve for their top tier are part of MegataDesk.
Compare plans- Problem management
- Change management and CAB approvals
- Assets and CMDB
- On-call schedules and alerts
- Journeys across spaces
- Surveys and CSAT
- Automation rules
- Dashboards and reports
See MegataDesk with your own workflows
Tell us how your teams work today. We'll show you the suite set up for it and send a quote that fits.